ICANN | ICANN Ombudsman: "An ombudsman is an official, usually appointed by the government or by parliament, who is charged with representing the interests of the public by investigating and addressing complaints reported by individual citizens. Modern variations of this term include "ombuds", "ombudsperson", or "ombudswoman". (Thanks to Wikipedia)
What is the ICANN Ombudsman and what does he do for you?
He is independent, impartial, and neutral;
A reviewer of facts;
An investigator of complaints about unfairness;"
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